■ Asian region --1

• China
• Korea
• Taiwan

weight	Up to 100g	Up to 200g	Up to 300g	Up to 400g	Up to 500g	Up to 600g	Up to 700g	Up to 800g	Up to 900g	Up to 1.0kg
Regular delivery	1,000 yen	1,100 yen	1,200 yen	1,300 yen	1,400 yen	1,520 yen	1,640 yen	1,760 yen	1,880 yen	2,000 yen
EMS	1,450 yen	1,450 yen	1,450 yen	1,450 yen	1,450 yen	1,600 yen	1,750 yen	1,900 yen	2,050 yen	2,200 yen

■ Asian region --2

• India
• Indonesia
• Singapore
• Thailand
• Philippines
• Vietnam
• Malaysia
• Hong Kong
• Myanmar
• Sri Lanka

× Myanmar (Shipping currently unavailable due to the COVID-19)

*Only EMS is currently available for shipments to China

weight	Up to 100g	Up to 200g	Up to 300g	Up to 400g	Up to 500g	Up to 600g	Up to 700g	Up to 800g	Up to 900g	Up to 1.0kg
Regular delivery	1,000 yen	1,100 yen	1,200 yen	1,300 yen	1,400 yen	1,520 yen	1,640 yen	1,760 yen	1,880 yen	2,000 yen
EMS	1,900 yen	1,900 yen	1,900 yen	1,900 yen	1,900 yen	2,150 yen	2,400 yen	2,650 yen	2,900 yen	3,150 yen

 ■ USA

weight	Up to 100g	Up to 200g	Up to 300g	Up to 400g	Up to 500g	Up to 600g	Up to 700g	Up to 800g	Up to 900g	Up to 1.0kg
EMS	3,900 yen	3,900 yen	3,900 yen	3,900 yen	3,900 yen	4,180 yen	4,460 yen	4,760 yen	5,020 yen	5,300 yen

*Due to the COVID-19 pandemic, only EMS is currently available for shipments to the United States

weight	Up to 100g	Up to 200g	Up to 300g	Up to 400g	Up to 500g	Up to 600g	Up to 700g	Up to 800g	Up to 900g	Up to 1.0kg
Regular delivery	1,400 yen	1,520 yen	1,640 yen	1,760 yen	1,880 yen	2,000 yen	2,120 yen	2,240 yen	2,360 yen	2,480 yen
EMS	3,150 yen	3,150 yen	3,150 yen	3,150 yen	3,150 yen	3,400 yen	3,650 yen	3,900 yen	4,150 yen	4,400 yen

weight	Up to 100g	Up to 200g	Up to 300g	Up to 400g	Up to 500g	Up to 600g	Up to 700g	Up to 800g	Up to 900g	Up to 1.0kg
Regular delivery	1,400 yen	1,520 yen	1,640 yen	1,760 yen	1,880 yen	2,000 yen	2,120 yen	2,240 yen	2,360 yen	2,480 yen
FedEx	2,700 yen					3,200 yen

weight	Up to 100g	Up to 200g	Up to 300g	Up to 400g	Up to 500g	Up to 600g	Up to 700g	Up to 800g	Up to 900g	Up to 1.0kg
EMS	3,150 yen	3,150 yen	3,150 yen	3,150 yen	3,150 yen	3,400 yen	3,650 yen	3,900 yen	4,150 yen	4,400 yen
FedEx	2,700 yen					3,200 yen

weight	Up to 100g	Up to 200g	Up to 300g	Up to 400g	Up to 500g	Up to 600g	Up to 700g	Up to 800g	Up to 900g	Up to 1.0kg
Regular delivery	1,400 yen	1,520 yen	1,640 yen	1,760 yen	1,880 yen	2,000 yen	2,120 yen	2,240 yen	2,360 yen	2,480 yen

Canada

Mexico

Middle East

• Turkey
• United Arab Emirates

Oceania

• New zealand
• Australia

* For shipping charges for items weighing 1.0 kg or more, please confirm the displayed amount during check-out.

Regular delivery service: approx. 11-21 days
EMS: approx. 5-8 days
FedEx: approx. 5-10 days

Time varies by region. In addition, delays may occur due to the COVID-19 pandemic.
If the acceptance, transportation, or delivery period includes Saturdays, Sundays, or holidays, or if there are additional inspections for air security, or if there are aircraft delays or cancellations, etc., additional days will be required.

Products are shipped out within 7 days after we receive your order.

Changes, cancellations, and bundling of orders

Please contact us
support@kotsumet-official-store.com

We try to process orders as soon as possible after they are received, so depending on the timing of your inquiry, we may not be able to cancel or change your order in time to fulfill your request.

If you wish to have items ordered separately combined into one shipment, we ask that you cancel all orders and place them again. Depending on the timing of your inquiry or shipment, we may not be able to combine the items and refund the shipping charges.

Returns

We do not accept returns due to certain customer-related circumstances. If you are unable to receive your items due to reasons such as refusal of package, long absence from address, or incorrect address, you will be issued a refund but charged a return shipping fee and a 1,000JPY(about 9$） administrative fee.

Although we make every effort to ensure product quality, if your order is broken or damaged or the delivered products differ from what you ordered, please contact us within 7 days after delivery. 
We will promptly carry out returns, refunds, or exchanges in this case. 
*Note: Returns or exchanges may not be accepted in some cases for slight variations in product size or color. 

We also may not accept a request for a return or exchange in the following cases. 
*Requested for the customer's convenience(size doesn't fit, product not as pictured, ordered by mistake, etc.)
*Requested more than 7 days after delivery 
*Products have been used by the customer 
*Products have not been used but have been washed one or more times 
*Products have been dirtied by the customer such as when trying them on 
*Products which have taken on a smell such as cigarettes 
*Products which have been broken or damaged by the customer or for which the tags have been lost 
*Customer ordered multiple sizes or colors of the same product with the intent of returning some 

Refund Amount 

We refund the entire product cost (including tax). No refunds will be issued for shipping and other expenses. 
*Note: When sending items back, shipping fees should be paid by the customer. 

■Number of Days for Refunds
Refunds will be paid by wire transfer into your designated bank account within 7 days after we receive the returned products. 

■Return Process
For information about how to make a return, please contact us by email.

Contact address

Destination name: KOTSUMET Inc.
Email address:support@kotsumet-official-store.com

The return process can be completed more smoothly if you make a note of your order number in advance. For information on how to confirm your order number, see here