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Payment
Payment will be in Japanese Yen(120 yen is about 1 USD)
■Credit card payment
VISA, Master Card, Diners Club, JCB, American Express
■Other
Amazon Pay, PayPal
Shipping fee
Weight will be the sum of the product and the package.
Both regular delivery service and EMS International Speed Delivery are available.
Regarding delivery
You can choose Normal flight shipping or EMS (international express mail).
From June 1st, we started FedEX delivery to some parts of Europe.
■Asian region — １
- China
- Korea
- Taiwan
※China can only deliver EMS.
| weight | Up to 100g | Up to 200g | Up to 300g | Up to 400g | Up to 500g | Up to 600g | Up to 700g | Up to 800g | Up to 900g | Up to 1.0kg |
|---|---|---|---|---|---|---|---|---|---|---|
| 通常便送料 | 1,000円 | 1,100円 | 1,200円 | 1,300円 | 1,400円 | 1,520円 | 1,640円 | 1,760円 | 1,880円 | 2,000円 |
| EMS送料 | 1,450円 | 1,450円 | 1,450円 | 1,450円 | 1,450円 | 1,600円 | 1,750円 | 1,900円 | 2,050円 | 2,200円 |
■Asian region - 2
- India
- Indonesia
- Singapore
- Thailand
- Philippines
- Vietnam
- Malaysia
- Hong Kong
- Myanmar
- Sri Lanka
※Currently, Myanmar has stopped delivery.
※India can only be delivered for EMS.
| weight | Up to 100g | Up to 200g | Up to 300g | Up to 400g | Up to 500g | Up to 600g | Up to 700g | Up to 800g | Up to 900g | Up to 1.0kg |
|---|---|---|---|---|---|---|---|---|---|---|
| Normal flight shipping | 1,000 yen | 1,100 yen | 1,200 yen | 1,300 yen | 1,400 yen | 1,520 yen | 1,640 yen | 1,760 yen | 1,880 yen | 2,000 yen |
| EMS shipping | 1,900 yen | 1,900 yen | 1,900 yen | 1,900 yen | 1,900 yen | 2,150 yen | 2,400 yen | 2,650 yen | 2,900 yen | 3,150 yen |
■USA
- USA
※Currently, only EMS can be delivered to the United States.
| weight | Up to 100g | Up to 200g | Up to 300g | Up to 400g | Up to 500g | Up to 600g | Up to 700g | Up to 800g | Up to 900g | Up to 1.0kg |
|---|---|---|---|---|---|---|---|---|---|---|
| EMS shipping | 3,900 yen | 3,900 yen | 3,900 yen | 3,900 yen | 3,900 yen | 4,180 yen | 4,460 yen | 4,760 yen | 5,020 yen | 5,300 yen |
■European region - 1 (Epacket+EMS)
- Ireland
- Italy
- Austria
- Netherlands
- Croatia
- Switzerland
- Spain
- Sweden
- Slovenia
- Slovakia
- Norway
- Czech Republic
- Denmark
- Hungary
- Finland
- Belgium
- Belarus
- Poland
- Monaco
- Romania
- Lithuania
- Russia
※Delivery to Belarus and Russia is currently suspended.
| weight | Up to 100g | Up to 200g | Up to 300g | Up to 400g | Up to 500g | Up to 600g | Up to 700g | Up to 800g | Up to 900g | Up to 1.0kg |
|---|---|---|---|---|---|---|---|---|---|---|
| Normal flight shipping | 1,400 yen | 1,520 yen | 1,640 yen | 1,760 yen | 1,880 yen | 2,000 yen | 2,120 yen | 2,240 yen | 2,360 yen | 2,480 yen |
| EMS shipping | 3,150 yen | 3,150 yen | 3,150 yen | 3,150 yen | 3,150 yen | 3,400 yen | 3,650 yen | 3,900 yen | 4,150 yen | 4,400 yen |
■European region - 2 (Epacket+Fedex)
- Portugal
| weight | Up to 100g | Up to 200g | Up to 300g | Up to 400g | Up to 500g | Up to 600g | Up to 700g | Up to 800g | Up to 900g | Up to 1.0kg |
|---|---|---|---|---|---|---|---|---|---|---|
| Normal flight shipping | 1,400 yen | 1,520 yen | 1,640 yen | 1,760 yen | 1,880 yen | 2,000 yen | 2,120 yen | 2,240 yen | 2,360 yen | 2,480 yen |
| FedEx | 2,700 yen | 3,200 yen | ||||||||
■European region - 3 (EMS+Fedex)
- England
- Germany
- France
| weight | Up to 100g | Up to 200g | Up to 300g | Up to 400g | Up to 500g | Up to 600g | Up to 700g | Up to 800g | Up to 900g | Up to 1.0kg |
|---|---|---|---|---|---|---|---|---|---|---|
| EMS shipping | 3,150 yen | 3,150 yen | 3,150 yen | 3,150 yen | 3,150 yen | 3,400 yen | 3,650 yen | 3,900 yen | 4,150 yen | 4,400 yen |
| FedEx | 2,700 yen | 3,200 yen | ||||||||
■European region - 4 (Epacket)
- Bulgaria
- Latvia
- Luxembourg
- Estonia
| weight | Up to 100g | Up to 200g | Up to 300g | Up to 400g | Up to 500g | Up to 600g | Up to 700g | Up to 800g | Up to 900g | Up to 1.0kg |
|---|---|---|---|---|---|---|---|---|---|---|
| EMS shipping | 1,400 yen | 1,520 yen | 1,640 yen | 1,760 yen | 1,880 yen | 2,000 yen | 2,120 yen | 2,240 yen | 2,360 yen | 2,480 yen |
■Canada, Mexico, Middle East, Oceania
Canada
Mexico
Middle East
- Turkey
- United Arab Emirates
Oceania
- New zealand
- Australia
※Currently, the United Arab Emirates is suspended due to the influence of Coronavirus.
※Canada can only deliver EMS.
| weight | Up to 100g | Up to 200g | Up to 300g | Up to 400g | Up to 500g | Up to 600g | Up to 700g | Up to 800g | Up to 900g | Up to 1.0kg |
|---|---|---|---|---|---|---|---|---|---|---|
| Normal flight shipping | 1,500 yen | 1,670 yen | 1,840 yen | 2,010 yen | 2,180 yen | 2,350 yen | 2,520 yen | 2,690 yen | 2,860 yen | 3,030 yen |
| EMS shipping | 3,150 yen | 3,150 yen | 3,150 yen | 3,150 yen | 3,150 yen | 3,400 yen | 3,650 yen | 3,900 yen | 4,150 yen | 4,400 yen |
■South America
- Chile
- Brazil
※Currently, Brazil and Chile can deliver only EMS.
| weight | Up to 100g | Up to 200g | Up to 300g | Up to 400g | Up to 500g | Up to 600g | Up to 700g | Up to 800g | Up to 900g | Up to 1.0kg |
|---|---|---|---|---|---|---|---|---|---|---|
| EMS shipping | 3,600 yen | 3,600 yen | 3,600 yen | 3,600 yen | 3,600 yen | 3,900 yen | 4,200 yen | 4,500 yen | 4,800 yen | 5,100 yen |
※For shipping charges for items weighing 1.0 kg or more, please confirm the displayed amount during check-out.
Estimated delivery time
Regular delivery service: approx. 11-21 days
EMS: approx. 5-8 days
Time varies by region. In addition, delays may occur due to the COVID-19 pandemic.
Product Shipment
Products are shipped out within 7 days after we receive your order.
Returns
We do not accept returns due to certain customer-related circumstances. If you are unable to receive your items due to reasons such as refusal of package, long absence from address, or incorrect address, you will be issued a refund but charged a return shipping fee and a 1,000JPY(about 9$） administrative fee.
Although we make every effort to ensure product quality, if your order is broken or damaged or the delivered products differ from what you ordered, please contact us within 7 days after delivery.
We will promptly carry out returns, refunds, or exchanges in this case.
*Note: Returns or exchanges may not be accepted in some cases for slight variations in product size or color.
We also may not accept a request for a return or exchange in the following cases.
*Requested for the customer's convenience
(size doesn't fit, product not as pictured, ordered by mistake, etc.)
*Requested more than 7 days after delivery
*Products have been used by the customer
*Products have not been used but have been washed one or more times
*Products have been dirtied by the customer such as when trying them on
*Products which have taken on a smell such as cigarettes
*Products which have been broken or damaged by the customer or for which the tags have been lost
*Customer ordered multiple sizes or colors of the same product with the intent of returning some
Refund Amount
We refund the entire product cost (including tax). No refunds will be issued for shipping and other expenses.
*Note: When sending items back, shipping fees should be paid by the customer.
■Number of Days for Refunds
Refunds will be paid by wire transfer into your designated bank account within 7 days after we receive the returned products.
■Return Process
For information about how to make a return, please contact us by email.
Contact address
Destination name: KOTSUMET Inc.Email address:support@kotsumet-official-store.com
The return process can be completed more smoothly if you make a note of your order number in advance. For information on how to confirm your order number, see here