For EU customers only. Under EU consumer protection laws, you may exercise your right of withdrawal within 14 days of receiving your order. Return shipping costs are the responsibility of the customer.
If you wish to submit a withdrawal request, please enter your name, email address, and order number. We will contact you as soon as possible.
Please note that responses may be delayed on Wednesdays, Sundays, and during the New Year holiday period.
If you do not receive our reply, please check your spam or junk mail folder. Please also ensure that emails from @kotsumet-official-store.com can be received.
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